Last updated: [TO BE COMPLETED]
Business name: Bordeaux Authentic Tours
Legal form: Sole proprietorship (Auto-entrepreneur)
Represented by: Mr. Steve LEROY
SIRET: 519 228 019
Registered office: 55 Allée Ferdinand Buisson, 33127 SAINT JEAN D'ILLAC, France
Phone: [TO BE COMPLETED]
Email: [TO BE COMPLETED]
Website: [TO BE COMPLETED]
VAT: Not applicable (auto-entrepreneur under VAT exemption scheme - Article 293 B of the French Tax Code)
Declared activity: Road passenger transportation with tourist accompaniment
Domestic transport license number: [TO BE COMPLETED - DREAL License]
Professional capacity for light transport: Obtained
Passenger Transportation Insurance: [TO BE COMPLETED - Company name, address, policy number]
Professional Liability Insurance: [TO BE COMPLETED - Company name, address, policy number]
Website hosting: [TO BE COMPLETED - Host name, address]
IMPORTANT: Bordeaux Authentic Tours is NOT registered with the travel and vacation operators' registry (Atout France). In accordance with recital 17 of European Directive 2015/2302, the services offered constitute a single accompanied tourist transportation service, not package travel within the meaning of French Tourism Code.
These Terms and Conditions (hereinafter "T&Cs") govern the contractual relationship between Bordeaux Authentic Tours (hereinafter "the Provider") and any individual or legal entity wishing to book an accompanied tourist transportation service (hereinafter "the Client").
Any booking implies the Client's unreserved acceptance of these T&Cs, acknowledging that they have read and fully accept them.
The Provider reserves the right to modify these T&Cs at any time. The applicable T&Cs are those in effect on the booking date.
Bordeaux Authentic Tours offers a SINGLE ACCOMPANIED TOURIST TRANSPORTATION SERVICE, legally qualified as follows:
In accordance with recital 17 of European Directive 2015/2302, transposed into French law by Ordinance No. 2017-1717 of December 20, 2017:
"The carriage of passengers in the context of guided tours constitutes a service forming an integral part of another travel service and should not be regarded as a travel service in its own right."
Transportation AND tourist accompaniment form a SINGLE AND INSEPARABLE SERVICE. This is not a combination of two distinct services (transportation + guiding), but an accompanied tourist transportation service where commentary, explanations and knowledge sharing form an INTEGRAL PART of the transportation service.
This qualification expressly excludes the application of the package travel regime (articles L211-1 et seq. of the French Tourism Code).
Tourist commentary provided during transportation forms an integral part of the accompanied transportation service. It is spontaneous and adapted to the interests expressed by travelers, and does not constitute a distinct or commercially structured tourist service.
The Provider shares their personal knowledge and passion for the Bordeaux region. These exchanges are natural and form part of the accompanied transportation experience, without constituting certified professional guiding within the meaning of article L221-1 of the French Tourism Code.
Bordeaux Authentic Tours offers accompanied tourist transportation services for a maximum of 5 people, departing from Bordeaux and surrounding areas.
Important: The prices indicated include ONLY services provided by Bordeaux Authentic Tours. External services (restaurants, paid sites) are the Client's responsibility and paid DIRECTLY by the Client to the relevant providers.
Service provided by Bordeaux Authentic Tours (all-inclusive single price):
Suggested external services (Client's responsibility, paid directly):
Tour spirit:
Authentic discovery of family vineyards practicing nature-friendly methods (biodynamics, organic or sustainable agriculture). Transportation to human-scale estates in the Presqu'île d'Ambès, an undiscovered territory between the Garonne and Dordogne rivers. Convivial approach favoring human exchanges and terroir discovery.
During transportation, the driver-guide spontaneously shares their knowledge of the region's wine history, the characteristics of the terroirs visited, and answers travelers' questions.
Duration: Full day (approximately 8 hours)
Starting point: Client's accommodation in Bordeaux or agreed meeting point
Price: [TO BE COMPLETED] per person (reduced rate according to number of participants)
Service provided by Bordeaux Authentic Tours (all-inclusive single price):
Suggested external services (Client's responsibility, paid directly):
Tour spirit:
Discovery of maritime and oyster-farming heritage around the Arcachon Basin. Visit to traditional oyster cabins, climb the Dune du Pilat (Europe's highest sand dune), ocean views, local white wine tasting. Authentic atmosphere celebrating the sea, nature and Aquitaine gastronomy.
During transportation, the driver-guide spontaneously shares their knowledge of the basin's history, oyster farming traditions, local ecosystem, and answers travelers' questions.
Duration: Full day (approximately 8 hours)
Starting point: Client's accommodation in Bordeaux or agreed meeting point
Price: [TO BE COMPLETED] per person (reduced rate according to number of participants)
Bookings are made exclusively online via the website [TO BE COMPLETED] or by direct contact with the Provider (phone, email, WhatsApp).
Minimum advance booking: 24 hours before the desired tour date.
Bookings made less than 24 hours before the tour date may not be honored. In this case, a refund will be processed according to the conditions in article 6.
The Client must provide the following information when booking:
A booking confirmation will be sent to the Client by email as soon as possible, containing:
The contract is only definitively formed after receipt of full payment and sending of confirmation by the Provider.
In the event of cancellation by the Client more than 24 hours before the scheduled tour date, a partial refund will be made as follows:
Amount refunded = Total amount paid - Stripe banking fees
The Stripe processing fees associated with the original transaction (approximately 3% of the initial transaction amount + fixed fees) are retained by Stripe and cannot be returned to the Client.
Example: For a €200 tour, Stripe fees are approximately €6 to €7. The refund will therefore be €193 to €194.
In the event of cancellation by the Client less than 24 hours before the scheduled tour date, penalties apply:
If the Client is not present at the agreed meeting place at the scheduled time, without having notified the Provider, no refund will be made. The service will be considered as definitively forfeited.
However, a 15-minute grace period will be allowed.
Any cancellation request must be notified by email to [EMAIL ADDRESS TO BE COMPLETED] or via WhatsApp at +33 6 52 61 90 87.
The refund will be processed by Stripe to the bank account used when booking, within an average of 5 to 10 business days.
Important: It is expressly stated that the Provider cannot be held responsible for any delay in the refund, as Stripe is solely authorized to process this refund.
In case of difficulties, the Client may refer to Stripe's general conditions:
https://support.stripe.com/topics/refunds
The Provider will inform Stripe of the need to process the refund within 48 hours of the Client's cancellation request.
The actual credit time to the Client's bank account then depends on their bank and may vary from 5 to 10 business days.
Any modification request (date, tour, number of participants) must be sent by email to the Provider at least 48 hours before the scheduled tour date.
The Provider will examine the request and inform the Client of its feasibility. If accepted:
Modification requests made less than 48 hours before the tour will not be accepted and will be considered as cancellation subject to the conditions in article 6.1.
The program may be modified during the tour for reasons beyond the Provider's control (unexpected closure of an estate, weather conditions, traffic). The Provider will endeavor to offer an equivalent alternative.
Any route modification requested by the Client during the tour resulting in a significant change to the initially planned program may incur additional charges payable directly to the Provider.
In the event of cancellation by the Provider for reasons of their own (excluding force majeure), the Client will be fully refunded the amount paid, without any additional charge, compensation or damages being due.
The Provider undertakes to inform the Client as soon as possible in the event of cancellation.
The Provider reserves the right to cancel a service in the following cases:
Consequences of cancellation due to force majeure:
The Provider holds the following mandatory professional insurance policies:
Insurance certificates are available upon request.
The Provider undertakes to:
Limits of liability:
The Provider's liability is limited to direct and foreseeable damage caused to persons and property of the Client within the strict framework of the transportation service.
The Provider cannot be held liable for:
In the event of vehicle immobilization due to breakdown, accident or any other incident, the Provider will endeavor to ensure service continuity as quickly as possible, without their liability being engaged for resulting delays.
The Client undertakes to:
The Provider reserves the right to interrupt the service and refuse transportation to any person whose behavior would compromise safety, comfort or the smooth running of the tour (advanced state of intoxication, aggressive or insulting behavior, failure to comply with safety instructions).
In the event of service interruption for these reasons, no refund will be made.
The following are strictly prohibited in the vehicle:
Trunk capacity is limited. As a general rule, one standard-size suitcase or bag per person can be transported, within available space limits.
The Provider cannot be held responsible for damage to luggage during transportation, except in cases of proven fault.
Children are admitted from 3 years of age, under the constant supervision and exclusive responsibility of their parents or adult companions.
Unaccompanied minors are not accepted.
Prices are indicated in euros (€), all taxes included.
Prices displayed on the website are valid at the time of viewing. The Provider reserves the right to modify prices at any time, it being understood that the applicable price is that in effect on the booking date.
Prices include:
Online payment via Stripe (recommended):
Other accepted payment methods:
Important: Booking is only definitive after receipt of full payment and written confirmation by the Provider.
An invoice compliant with French regulations is issued and sent by email within 48 hours of payment.
The invoice only includes services provided by Bordeaux Authentic Tours. External services paid directly by the Client to third parties do not appear on the Provider's invoice.
Wine tastings are an integral part of the tours offered. The Provider ensures that tastings remain moderate and responsible.
The Client undertakes to:
The Provider reserves the right to refuse further tastings if a Client shows signs of advanced intoxication.
Participants undertake to adopt courteous and respectful behavior towards:
Any aggressive, insulting or inappropriate behavior may result in immediate service interruption without refund.
The driver-guide may take photographs during the tour to illustrate the day and share memories with participants.
These photographs may be shared with participants by email or WhatsApp after the tour, with their agreement.
The Provider may wish to use photographs taken during tours for its communication (website, social media, promotional materials).
Any use of photographs showing identifiable participants will be subject to their prior express consent.
Participants may object at any time to the use of their image by contacting the Provider.
Participants are free to take photographs during the tour for private use.
When visiting wine estates or other private sites, participants must comply with photography rules set by the property owners.
The data controller is:
Bordeaux Authentic Tours
55 Allée Ferdinand Buisson
33127 SAINT JEAN D'ILLAC, France
Email: [TO BE COMPLETED]
The following personal data is collected:
Personal data is processed for the following purposes:
Data processing is based on:
Personal data is retained for:
In accordance with GDPR, you have the following rights:
To exercise your rights, send a request by email to [TO BE COMPLETED] or by mail to:
Bordeaux Authentic Tours
55 Allée Ferdinand Buisson
33127 SAINT JEAN D'ILLAC, France
The Provider implements appropriate technical and organizational measures to ensure data security and confidentiality.
Online payments are secured by Stripe. Banking data is not stored by the Provider.
Data is only accessible by:
No data is sold, rented or transferred to third parties for commercial purposes.
In the event of any problem, difficulty or dissatisfaction, the Client is invited to contact the Provider directly by email or phone to find an amicable solution.
Contact:
Email: [TO BE COMPLETED]
Phone: [TO BE COMPLETED]
WhatsApp: +33 6 52 61 90 87
The Provider undertakes to:
In the event of a problem during the service itself, the Client must report it IMMEDIATELY to the driver-guide so that a solution can be found on the spot.
Any complaint made after the service concerning an element that could have been corrected during it will not give rise to compensation.
The Provider's liability cannot be engaged in cases of force majeure or unforeseeable circumstances beyond their control.
The following are considered cases of force majeure or unforeseeable circumstances, in addition to those usually recognized by French courts and tribunals:
In the event of force majeure, the service will be:
No additional compensation will be due.
In accordance with article L. 612-1 of the French Consumer Code, the Provider offers a consumer mediation scheme.
In the event of a dispute, the Client may contact the following mediator FREE OF CHARGE:
[TO BE COMPLETED - Name of consumer mediator]
[TO BE COMPLETED - Address]
Website: [TO BE COMPLETED]
Email: [TO BE COMPLETED]
The Client may only contact the mediator after having attempted to resolve the dispute directly with the Provider through a written complaint (article 13).
The European Commission provides an online dispute resolution platform:
https://ec.europa.eu/consumers/odr/
These T&Cs are governed by French law.
In the event of a dispute not resolved through mediation, French courts will have exclusive jurisdiction.
For disputes with consumers: Jurisdiction of the consumer's domicile or the place of service performance (French Consumer Code).
If one or more provisions of these T&Cs are held to be invalid or declared as such, the other provisions will retain their full force and effect.
The Provider's failure to enforce any clause of these T&Cs at any given time cannot be interpreted as a waiver to subsequently enforce any such conditions.
These T&Cs are written in French. In the event of translation into one or more foreign languages, only the French text will prevail in case of dispute.
The Client agrees to receive communications from the Provider by electronic means (email, SMS, WhatsApp).
The Client undertakes to regularly check their emails (including spam folder) and keep their contact details up to date.
Booking an accompanied tourist transportation service implies the Client's complete and unreserved adherence to these Terms and Conditions.
The Client acknowledges having read, understood and accepted these T&Cs before proceeding with payment for their booking.
Acceptance of the T&Cs is confirmed by a mandatory check box during the online booking process.
☐ Domestic transportation license number (DREAL)
☐ Complete Passenger Transportation Insurance details
☐ Complete Professional Liability Insurance details
☐ Final prices for both tours
☐ Contact phone
☐ Contact email
☐ Website address
☐ Web host name and address
☐ T&Cs update date
☐ Competent consumer mediator
Document created on [DATE] - Version 3.0 - LEGALLY SECURED
Bordeaux Authentic Tours - SIRET 519 228 019
55 Allée Ferdinand Buisson, 33127 SAINT JEAN D'ILLAC, France